Refund policy

Damages and issues
Our definition of "item" is the actual item inside the box. We do not consider box packaging as the item as the box packaging is there to protect the product. If the box has a ding on it, that is not considered defective.

If the actual item inside the box arrived broken and/or is defective, please contact us by sending an email to customer service and please attach a photo of the damaged item within 7 days of receiving it. We'll work with you to get you a replacement or a store credit.

Maneki-san is NOT responsible for lost or stolen packages. The customer will have to Canada Post to file a claims here.

 

Exchanges
Due to the unique nature of collectibles, all sales are final for both in-store and online purchases. There will be no return, exchange or refunds.

 

Refunds
Due to the unique nature of collectibles, all sales are final for both in-store and online purchases. There will be no return, exchange or refunds.